Our new qualification enhances Customer Service in Healthcare, which will support you when you are dealing with residents, families, patients and internal and external customers within the Health and Social Care environment.
This course is fully funded for eligible candidates
There were an estimated 5.5 million private sector businesses in the UK at the start of 2016.
This course is fully funded for eligible candidates
In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back.
This course is fully funded for eligible candidates
Britain is a culturally diverse nation that respects and values the differences in people. Companies are legally required to follow a set of practices to ensure discrimination is eradicated.
This course is fully funded for eligible candidates
Offering clear and accurate information, advice or guidance and knowing what can be shared legally and professionally can greatly improve outcomes for a business.
This course is fully funded for eligible candidates
Around 1.5 million people in the UK have a learning disability. An understanding of signs and symptoms of various conditions is essential for anyone working with individuals with learning disabilities.
This course is fully funded for eligible candidates
Mental health presents one of the greatest challenges to our society. With an estimated 450 million people worldwide suffering from a mental health problem.
This course is fully funded for eligible candidates
There is an emerging global epidemic of diabetes. In the UK alone, 3.2 million people are diagnosed with the disease and an estimated 630,000 people have the condition but don’t know it.
This course is fully funded for eligible candidates
Strong team leadership is essential for providing guidance, direction and instruction within a group and inevitably leads to more effective teamwork and more motivated employees.
This course is fully funded for eligible candidates
Autism is a spectrum condition that affects how a person communicates with others and how they interpret the world around them.
This course is fully funded for eligible candidates
Dementia affects around 820,000 people in the UK. This figure is likely to rise to one million by 2025 and two million by 2051.
This course is fully funded for eligible candidates
Challenging behaviour is causing increasing concern today as many individuals have increasing levels of stress and uncertainty in their lives.
This course is fully funded for eligible candidates
Modern medicines are powerful substances which have beneficial effects for millions of people worldwide.
This course is fully funded for eligible candidates
All children and young people deserve to be safe and well cared for within a safe and protective family. However, unfortunately this is not always the case.
This course is fully funded for eligible candidates
This is a course for managers who conduct formal performance reviews with their staff and will explore how performance management contributes to the overall management process and its powerful benefits.
This course is fully funded for eligible candidates
