Course Information

Course Overview

This course will be ideally suited for those who want to develop an understanding of the nature of people management, its complexities and challenges.

Managing people is both the most rewarding and the most challenging of all management functions. It is integral in everything a manager does – every day. If management is “getting things done through other people” then gaining your team’s co-operation, commitment and loyalty is key to your success.

This course will introduce delegates to the nature of the manager’s role, identifying people’s similarities and differences and will look at how to get the best from your team. Delegates will develop an understanding of the nature of people management, its complexities and challenges, and will learn key techniques and tools to help manage people successfully. The course will break down the role of the manager to examine how to get the best out of people, communication skills and delegation.

The course is delivered in four sessions – three of 1 ½ hours duration and 1 session of 2 hours duration.

The first session asks the question ‘What is management?’ and identifies the characteristics of good managers and what it is that makes them good. Delegates will be able to describe the complex role of the manager and be able to assess the role of people management within a manager’s role.

The second session focuses on motivation. It will explore how managers can get the best out of people, looking at different motivation theories and how they can be used in practice to get the best from a team. Delegates will be able to identify ways to motivate individual employees and ensure their jobs are fulfilling.

In the third session delegates will look at communication and in particular ensuring that managers can get the right message across and create a positive environment in which a team can work. Delegates will analyse the effectiveness of different communication techniques.

The final session covers the area of delegation, how to differentiate between importance and urgency in able to identify what to delegate and to whom, whilst empowering and motivating a team.

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Learners who trust Runway Training to boost their careers

09/08/2024

I received an excellent service from the Runway Training.

I received an excellent service from the Runway Training. First, I received examples CV and a Cover Letter. I found some useful informations there, that I used for my CV. Second, Coach was so friendly and professional, that I felt free to speak and share with everybody my experience and issues. Other participants told their experience freely too. Third, the information was given in simple sharp and had a good structure.

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Inna Sukhoraba
03/08/2024

Thanks for your help!

Good day! My point of view is that specialists teach other people new laws and rules in the UK. I was very interested to learn about the laws of the UK on consumer rights, especially about the Equality Act 2010. Everything is explained interestingly. Thank you for your help!

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Vilena K.
02/08/2024

Thank you very much

I am so grateful for this opportunity

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Adelina Kliuchenko
26/07/2024

65

I enjoyed it, I liked my teacher and he was always open to helping you understand the material. Allowing you to come to your conclusions. The class had an open discussion about the topics that were easy to be drawn into.

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Sabrina Y.
16/07/2024

To get interviews

The service was good in terms of providing notes and watching videos to answer questions. This experience has helped me to get interviews.

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Corrie C.
14/07/2024

Very good teacher Sam

Very good teacher Sam

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Lina S.
13/07/2024

Runway training

Runway training is a great place to gain experience in whatever industry your trying to work for they can also offer you training and certification for certain jobs.

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ADEGBOLA BANJO
11/07/2024

Fantastic service from Runway, would highly recommend. Dave our tutor was a very approachable and knowledgeable man, all credit to him for helping us achieve our goals.

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Andrew Ferrie
11/07/2024

I really liked the course and hope for a continuation

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Oleksandr Dmytruk
11/07/2024

A very impactful training organisation.

Friendly staff and highly supportive. Felt valued all the time. A very decent training environment.......neat and tidy. Safety is not compromised.

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Jude Mbazuigwe
11/07/2024

I took an English language course. We had a very good teacher.

I took an English language course. We had a very good teacher Sam. He created a safe and comfortable environment in our group. I was not afraid to talk, I was not afraid to make mistakes. Practice is of great importance in teaching English. I had many practice opportunities.

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Sviltlana Udaltsova
11/07/2024

Great course

Great informative course, I learned so much about topics and titles I thought I knew and ones that were completely new to me. My tutor Jeffrey was a great help and never missed a good teaching opportunity.

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Cheyenne R.
11/07/2024

Empowering customer service skills at Runway Training.

The dedication and expertise of the tutor and everyone in Runway were evident throughout the course. My tutor David ability to breakdown intricate subjects into understandable segments was particularly commendable. Their passion for the subject matter and commitment to student success made the learning experience both enjoyable and rewarding. Additionally, the support from the course staff was outstanding. Whenever I had questions or needed assistance, the prompt and thorough responses I received were greatly appreciated and contributed significantly to my positive experience. Overall, my experience with customer service course was highly enriching and equipped me with valuable skills and knowledge that i am eager to apply.

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Vandie M.
11/07/2024

Professional service and customer care I was given during the time I spent with training centre staffs. Good environment.

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Henry Ssozi (copy)
11/07/2024

I will say great experience,great people and great atmosphere. Overall grea

My experience with the service was amazing.The training was excellent. The way the course was taught, made it very easy to comprehend as it was my first being introduced to it. My trainer was brilliant. Service overall was great and l will definitely recommend it.

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Joseph S.

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