Customer Service

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.

Benefits:

  • Achieve a nationally recognised Level 2 quali cation
  • Evidence your competency to employers
  • Further your personal and professional development
  • Learn at a time that suits you without the need to attend college
  • Improve your understanding of how to successfully handle complaints
  • Reduce the risk of complaints

What will I study?:

  • Unit 1 – Principles of Customer Service and Delivery
  • Unit 2 – Understand Customers
  • Unit 3 – Understand Employer Organisations

Eligibility Criteria

  • Aged 19+ (born before 01/09/1997)
  • Lived in the EU for 3 years

Price

Available fully funded


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