Principles of Customer Service

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In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back.

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  • You will gain a internationally recognised qualification
  • Flexible online learning
  • Our staff are experienced managers from range of backgrounds that will support your learning journey every step of the way
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Course Information

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Course Overview

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.

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Benefits

  • Achieve a nationally recognised Level 2 qualification
  • Evidence your competency to employers
  • Further your personal and professional development
  • Learn at a time that suits you without the need to attend college
  • Improve your understanding of how to successfully handle complaints
  • Reduce the risk of complaints
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What will I study?

  • Unit 1 – Principles of Customer Service and Delivery
  • Unit 2 – Understand Customers
  • Unit 3 – Understand Employer Organisations
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Learners who trust Runway Training to boost their careers

  • 09/08/2024

    I received an excellent service from the Runway Training.

    I received an excellent service from the Runway Training. First, I received examples CV and a Cover Letter. I found some useful informations there, that I used for my CV. Second, Coach was so friendly and professional, that I felt free to speak and share with everybody my experience and issues. Other participants told their experience freely too. Third, the information was given in simple sharp and had a good structure.

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    Inna Sukhoraba
  • 03/08/2024

    Thanks for your help!

    Good day! My point of view is that specialists teach other people new laws and rules in the UK. I was very interested to learn about the laws of the UK on consumer rights, especially about the Equality Act 2010. Everything is explained interestingly. Thank you for your help!

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    Vilena K.
  • 02/08/2024

    Thank you very much

    I am so grateful for this opportunity

    Courses in Cambridge

    Adelina Kliuchenko
  • 26/07/2024

    65

    I enjoyed it, I liked my teacher and he was always open to helping you understand the material. Allowing you to come to your conclusions. The class had an open discussion about the topics that were easy to be drawn into.

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    Sabrina Y.
  • 16/07/2024

    To get interviews

    The service was good in terms of providing notes and watching videos to answer questions. This experience has helped me to get interviews.

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    Corrie C.
  • 14/07/2024

    Very good teacher Sam

    Very good teacher Sam

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    Lina S.
  • 13/07/2024

    Runway training

    Runway training is a great place to gain experience in whatever industry your trying to work for they can also offer you training and certification for certain jobs.

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    ADEGBOLA BANJO
  • 11/07/2024

    Fantastic service from Runway, would highly recommend. Dave our tutor was a very approachable and knowledgeable man, all credit to him for helping us achieve our goals.

    Courses in London

    Andrew Ferrie
  • 11/07/2024

    I really liked the course and hope for a continuation

    Courses in London

    Oleksandr Dmytruk
  • 11/07/2024

    A very impactful training organisation.

    Friendly staff and highly supportive. Felt valued all the time. A very decent training environment.......neat and tidy. Safety is not compromised.

    Courses in London

    Jude Mbazuigwe
  • 11/07/2024

    I took an English language course. We had a very good teacher.

    I took an English language course. We had a very good teacher Sam. He created a safe and comfortable environment in our group. I was not afraid to talk, I was not afraid to make mistakes. Practice is of great importance in teaching English. I had many practice opportunities.

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    Sviltlana Udaltsova
  • 11/07/2024

    Great course

    Great informative course, I learned so much about topics and titles I thought I knew and ones that were completely new to me. My tutor Jeffrey was a great help and never missed a good teaching opportunity.

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    Cheyenne R.
  • 11/07/2024

    Empowering customer service skills at Runway Training.

    The dedication and expertise of the tutor and everyone in Runway were evident throughout the course. My tutor David ability to breakdown intricate subjects into understandable segments was particularly commendable. Their passion for the subject matter and commitment to student success made the learning experience both enjoyable and rewarding. Additionally, the support from the course staff was outstanding. Whenever I had questions or needed assistance, the prompt and thorough responses I received were greatly appreciated and contributed significantly to my positive experience. Overall, my experience with customer service course was highly enriching and equipped me with valuable skills and knowledge that i am eager to apply.

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    Vandie M.
  • 11/07/2024

    Professional service and customer care I was given during the time I spent with training centre staffs. Good environment.

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    Henry Ssozi (copy)
  • 11/07/2024

    I will say great experience,great people and great atmosphere. Overall grea

    My experience with the service was amazing.The training was excellent. The way the course was taught, made it very easy to comprehend as it was my first being introduced to it. My trainer was brilliant. Service overall was great and l will definitely recommend it.

    Courses in London

    Joseph S.
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