runway, Author at Runway Training

Customer Service for Health and Social Care Settings

Our new qualification enhances Customer Service in Healthcare, which will support you when you are dealing with residents, families, patients and internal and external customers within the Health and Social Care environment.

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Principles of Business and Administration

There were an estimated 5.5 million private sector businesses in the UK at the start of 2016.

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Principles of Customer Service

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back.

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Equality and Diversity

Britain is a culturally diverse nation that respects and values the differences in people. Companies are legally required to follow a set of practices to ensure discrimination is eradicated.

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Information, Advice or Guidance

Offering clear and accurate information, advice or guidance and knowing what can be shared legally and professionally can greatly improve outcomes for a business.

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Working with Individuals with Learning Disabilites

Around 1.5 million people in the UK have a learning disability. An understanding of signs and symptoms of various conditions is essential for anyone working with individuals with learning disabilities.

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Working with People with Mental Health Needs

Mental health presents one of the greatest challenges to our society. With an estimated 450 million people worldwide suffering from a mental health problem.

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Understanding the Care and Management of Diabetes

There is an emerging global epidemic of diabetes. In the UK alone, 3.2 million people are diagnosed with the disease and an estimated 630,000 people have the condition but don’t know it.

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Principles of Team Leading

Strong team leadership is essential for providing guidance, direction and instruction within a group and inevitably leads to more effective teamwork and more motivated employees.

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Understanding Autism

Autism is a spectrum condition that affects how a person communicates with others and how they interpret the world around them.

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Principles of Dementia Care

Dementia affects around 820,000 people in the UK. This figure is likely to rise to one million by 2025 and two million by 2051.

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Understanding Behaviour That Challenges

Challenging behaviour is causing increasing concern today as many individuals have increasing levels of stress and uncertainty in their lives.

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Understanding Safe Handling of Medication in Health and Social Care

Modern medicines are powerful substances which have beneficial effects for millions of people worldwide.

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Understanding Safeguarding and Prevent

All children and young people deserve to be safe and well cared for within a safe and protective family. However, unfortunately this is not always the case.

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Runway Training Modern Slavery Statement

Runway Apprenticeships Limited trading as Runway Training wishes its learners and commissioners to be confident in the knowledge that we operate a zero tolerance approach to modern slavery and human trafficking, and we are working hard to ensure that these bad practises do not exist anywhere within our organisation or within in our supply chain.