Course Information

Course Overview benefits what will i study?

Course Overview

Positive working relationships with patients, families and residents. This qualification enhances Customer Service in Healthcare, which will support you when you are dealing with residents, families, patients and internal and external customers within the Health and Social Care environment. This course is designed to help learners develop positive working relationships with customers in a health and social care setting, using effective communication.

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Our testimonials

30,000+ learners trust Runway Training to boost their careers

Many thanks Runway training

I have gained much knowledge from this course. It is the first time I have accessed training virtually and everything was easy to follow with clear instructions for which questionnaire to complete, video to watch or attachments to read. In particularly I found the personality traits and what motivates others and may demotivate another. I will take this learning with me onto the next stage of my career.

Rachel
ILM Level 3 Award in Leadership & Management
I would highly recommended it to anyone

I loved the quality of the video as well as the knowledge of the tutor. I am planing to attend more online training run by Runway Training and I would highly recommended it to anyone who wants to improve their skills sets.

S.W.
Aspiring Manager.
Great to work around a full-time job

This was great to work around a full-time job as [I] could select as and when to watch the videos and complete the tasks.

C.Slater
Team Leader
It's extremely knowledgeable

Overall I enjoyed the course and found it extremely knowledgeable and tutorials were easy to follow. The tutor gave excellent feedback with prompt replies.

Z. Jane
Senior Graphic Designer.
Very informative and enjoyable.

Very informative and enjoyable. Well presented by Alison and well supported by Seb. Thank You!

A. Dawkins
Consultant
I had a fantastic learning experience

I would like to say that I had a fantastic learning experience with the company, I found you very professional at all times, great communication throughout and very supportive. The on-line maths formative assessments where very good and helped me be successful. You were able to get me through the exam in time and I was pleased to receive my certificate when I returned from our holiday, so well done I would certainly recommend you to others.

Mike Rooksby
Runway Direct Learner, Bristol
We are extremely impressed with the quality

Pepenbury is a charity that provides high quality care and support for adults with learning disabilities and complex needs. We train our staff with the necessary skills in order for us to provide the best possible care and management in both Care and non-Care focused roles within the organisation. We have worked with Runway Training over the past year and are extremely impressed with the quality of the training, support and resources provided including the knowledge and expertise of all the staff that we have had the pleasure of working alongside. As an employer, Runway Training have provided us with the flexibility to up skill our staff across various departments including Care (both Residential and Domiciliary) through Health and Social Care programmes but also through Retail Management and Business Administration qualifications. All staff have been trained to an extremely high standard and Runway Training have worked collaboratively with us, the employer, to support staff through all aspects of their training. Their breadth of knowledge and quality of provision make Runway Training a leader in their industry and it is clear to see how they have achieved all of their current and past accolades. Their staff are all expert in their fields and it is evident that they pride themselves on professional conduct, which as a result provides highly knowledgeable and up skilled staff for our organisation; we cannot recommend Runway Training highly enough.

Lisa Mitchell
Pepenbury, Kent
Thanks for your support during my apprenticeship.

I will like to show a big appreciation to Zoe Harrison for her support during my apprenticeship to guide me to get not only to pass but to achieve a distinction. She has been very dedicated and supportive during the time that I have known her whilst on the apprenticeship. Zoe has been a source of encouragement to me during times when I questioned whether the apprenticeship was for me and considered dropping out. I just wanted you to know that I believe that Zoe is extremely competent as an apprentice tutor and knows her craft. I believe that she is a valued asset to your organisation and under her guidance many apprentices will succeed. Many thanks

Runway Training Student
I really enjoyed the course

I really enjoyed the course and recapped over somethings that I had already learnt and learned many new things. I also liked that Maureen allowed me to take the lungs out of the Sams (Resusci-Doll). Thank you!!

Christin Weatherburn
Emergency First Aid at Work, Orchard Hill Partnership, Surrey
Very good, fun and informative.

Visual information, activities, group work all excellent. I feel like I gained knowledge and I'm sure I will use it in the future.

T. Champion
Emergency First Aid at Work, Homeless Care, Maidstone
I am really pleased

Thank you for all your support and patience, I would not have been able to get through it without you.

Julian Tudor
Business and Administration Apprentice, Porchlight, Canterbury
I really enjoyed the course.

Learning was made fun and very interesting and helpful for my job and home life. Yvonne was great. Thank you

E. Barnes
Emergency First Aid at Work, St Martins School, Tunbridge Wells

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Check our other Health & Social Care courses

Fully Funded – Care Certificate Training

Runway Training will work with you to create a tailor-made Care Certificate course for your staff in line with CQC requirements. All content will be delivered by our skilled and highly trained assessors who offer a wealth of experience in Health and Social Care settings.  The course will include: