Customer Service for Health and Social Care Settings

Bookmark   This course is fully funded for eligible candidates

All children and young people deserve to be safe and well cared for within a safe and protective family. However, unfortunately this is not always the case.

Why choose Runway?

  • You will gain a internationally recognised qualification
  • Flexible online learning
  • Our staff are experienced managers from range of backgrounds that will support your learning journey every step of the way
  • University of Cambridge
  • Vision Express
  • Reed
  • Youngs

Course Information

Course Overview

Positive working relationships with patients, families and residents. This qualification enhances Customer Service in Healthcare, which will support you when you are dealing with residents, families, patients and internal and external customers within the Health and Social Care environment. This course is designed to help learners develop positive working relationships with customers in a health and social care setting, using effective communication.

Benefits

  • Achieve a nationally recognised Level 2 qualification
  • Evidence your competency to employers
  • Further your personal and professional development
  • Learn at a time that suits you without the need to attend college
  • Understand how to provide a safe, welcoming and inclusive environment for diverse needs.

What will I study?

  • Preparing to deliver customer service in health and social care settings
  • Teamwork in health and social care settings
  • Effective communication for health and social care
  • Understand the specific needs of customers accessing health and social care services

Learners who trust Runway Training to boost their careers

  • 09/08/2024

    I received an excellent service from the Runway Training.

    I received an excellent service from the Runway Training. First, I received examples CV and a Cover Letter. I found some useful informations there, that I used for my CV. Second, Coach was so friendly and professional, that I felt free to speak and share with everybody my experience and issues. Other participants told their experience freely too. Third, the information was given in simple sharp and had a good structure.

    Courses in Cambridge

    Inna Sukhoraba
  • 03/08/2024

    Thanks for your help!

    Good day! My point of view is that specialists teach other people new laws and rules in the UK. I was very interested to learn about the laws of the UK on consumer rights, especially about the Equality Act 2010. Everything is explained interestingly. Thank you for your help!

    Courses in Cambridge

    Vilena K.
  • 02/08/2024

    Thank you very much

    I am so grateful for this opportunity

    Courses in Cambridge

    Adelina Kliuchenko
  • 26/07/2024

    65

    I enjoyed it, I liked my teacher and he was always open to helping you understand the material. Allowing you to come to your conclusions. The class had an open discussion about the topics that were easy to be drawn into.

    Courses in London

    Sabrina Y.
  • 16/07/2024

    To get interviews

    The service was good in terms of providing notes and watching videos to answer questions. This experience has helped me to get interviews.

    Courses in London

    Corrie C.
  • 14/07/2024

    Very good teacher Sam

    Very good teacher Sam

    Courses in London

    Lina S.
  • 13/07/2024

    Runway training

    Runway training is a great place to gain experience in whatever industry your trying to work for they can also offer you training and certification for certain jobs.

    Courses in London

    ADEGBOLA BANJO
  • 11/07/2024

    Fantastic service from Runway, would highly recommend. Dave our tutor was a very approachable and knowledgeable man, all credit to him for helping us achieve our goals.

    Courses in London

    Andrew Ferrie
  • 11/07/2024

    I really liked the course and hope for a continuation

    Courses in London

    Oleksandr Dmytruk
  • 11/07/2024

    A very impactful training organisation.

    Friendly staff and highly supportive. Felt valued all the time. A very decent training environment.......neat and tidy. Safety is not compromised.

    Courses in London

    Jude Mbazuigwe
  • 11/07/2024

    I took an English language course. We had a very good teacher.

    I took an English language course. We had a very good teacher Sam. He created a safe and comfortable environment in our group. I was not afraid to talk, I was not afraid to make mistakes. Practice is of great importance in teaching English. I had many practice opportunities.

    Courses in London

    Sviltlana Udaltsova
  • 11/07/2024

    Great course

    Great informative course, I learned so much about topics and titles I thought I knew and ones that were completely new to me. My tutor Jeffrey was a great help and never missed a good teaching opportunity.

    Courses in London

    Cheyenne R.
  • 11/07/2024

    Empowering customer service skills at Runway Training.

    The dedication and expertise of the tutor and everyone in Runway were evident throughout the course. My tutor David ability to breakdown intricate subjects into understandable segments was particularly commendable. Their passion for the subject matter and commitment to student success made the learning experience both enjoyable and rewarding. Additionally, the support from the course staff was outstanding. Whenever I had questions or needed assistance, the prompt and thorough responses I received were greatly appreciated and contributed significantly to my positive experience. Overall, my experience with customer service course was highly enriching and equipped me with valuable skills and knowledge that i am eager to apply.

    Courses in London

    Vandie M.
  • 11/07/2024

    Professional service and customer care I was given during the time I spent with training centre staffs. Good environment.

    Courses in London

    Henry Ssozi (copy)
  • 11/07/2024

    I will say great experience,great people and great atmosphere. Overall grea

    My experience with the service was amazing.The training was excellent. The way the course was taught, made it very easy to comprehend as it was my first being introduced to it. My trainer was brilliant. Service overall was great and l will definitely recommend it.

    Courses in London

    Joseph S.

Explore our full range of courses

Check our other courses

Fully Funded – Care Certificate Training

Runway Training will work with you to create a tailor-made Care Certificate course for your staff in line with CQC requirements. All content will be delivered by our skilled and highly trained assessors who offer a wealth of experience in Health and Social Care settings. 
The course will include:

Principles of Prevention and Control of Infection in Health Care Settings

About 300,000 patients develop an infection in England each year while being treated by the NHS. Protecting people from infection is an essential element of providing high-quality care.

Understanding the Care and Management of Diabetes

There is an emerging global epidemic of diabetes. In the UK alone, 3.2 million people are diagnosed with the disease and an estimated 630,000 people have the condition but don’t know it.

Dignity and Safeguarding in Adult Health and Social Care

Understanding the fundamentals of safeguarding is essential for anyone working in adult health and social care.

End of Life Care

By 2040, the number of people aged over 64 in Britain is expected to grow from 9.5 million to 15 million. The population is ageing, meaning more people will live with serious chronic illness and need end of life care.

Principles of Dementia Care

Dementia affects around 820,000 people in the UK. This figure is likely to rise to one million by 2025 and two million by 2051.

Understanding Safe Handling of Medication in Health and Social Care

Modern medicines are powerful substances which have beneficial effects for millions of people worldwide.

Understanding Safeguarding and Prevent

Our new qualification enhances Customer Service in Healthcare, which will support you when you are dealing with residents, families, patients and internal and external customers within the Health and Social Care environment.

Runway Training Modern Slavery Statement

Runway Apprenticeships Limited trading as Runway Training wishes its learners and commissioners to be confident in the knowledge that we operate a zero tolerance approach to modern slavery and human trafficking, and we are working hard to ensure that these bad practises do not exist anywhere within our organisation or within in our supply chain.

Contact

190 High Street,
Tonbridge, Kent TN9 1BE
Mayors Good work standard
B Corp
Matrix
Living Wage Employer
European Social Fund
Mayor Of London
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