Employment Coach

Caseload Management & Participant Support

• Co-ordinate and respond to incoming referrals with immediate team as per guidance, ensuring regular communication with referral partner.
• Manage a caseload of 30 participants, delivering structured 1:1 coaching and personalised employability support.
• Conduct vocational profiling, action planning, and goalsetting to identify strengths, aspirations, and employment pathways.
• Deliver employability sessions including CV development, job search techniques, interview preparation, and workplace readiness.
• Provide guidance on personal circumstances such as health conditions, workplace adjustments, confidence building, and benefits.
• Support participants to overcome barriers to work through tailored interventions and referrals to specialist services.

Employer Engagement & Job Matching

• Identify suitable job opportunities through targeted job searches and proactive employer engagement.
• Build and maintain relationships with local employers to promote the Jobs Guarantee offer and secure sustainable job placements.
• Match participants to appropriate roles based on aspirations, skills and employer requirements.
• Support employers with onboarding, workplace adjustments, and ongoing communication to ensure successful placements.

InWork Support & Sustained Outcomes

• Provide ongoing support to participants once they enter employment, helping them to adjust, progress, and sustain work.
• Offer guidance to employers to ensure participants receive appropriate support and adjustments.
• Monitor progress, identify risks to sustainability, and intervene early to prevent disengagement or dropout.
• Plan progression and next steps with participants to support sustained employment and longer-term career development.

Compliance, Safeguarding & Record Keeping

• Maintain accurate, timely, and compliant records using internal systems and documentation protocols.
• Uphold safeguarding responsibilities, including identifying and escalating concerns.
• Follow information governance, data protection, and safer recruitment standards.
• Work within programme targets, KPIs, and quality assurance frameworks

The successful candidate will have experience of working with people facing complex barriers, such as long-term unemployment, addiction or health-related challenges.

Essential

• Proven experience of delivering employability support to individuals with complex needs, health conditions or other barriers to work.
• Experienced in delivering advice and guidance, career coaching, youth support work, or community outreach.
• Strong communication, interpersonal, coaching and rapport-building skills, demonstrated through a compassionate, non-judgemental approach.
• Knowledge of the welfare system and benefits. – including but not limited to Universal Credit.
• Practical knowledge of job markets, CV development, and interview preparation.
• Driven and focused with an understanding of targets/ KPI’s.
• Demonstrable success in meeting required standards of a publicly funded programme. Including customer service standards and programme compliance.
• Ability to motivate, empower, and engage participants from diverse backgrounds.
• Well organised, with attention to detail.
• Proven ability to manage performance against job-outcome targets and take timely action where progress is off track.
• Strong Microsoft Office skills plus use of Internet, social media, and on-line teaching platforms (Teams, Zoom etc).

Desirable

• Experience of assisting individuals with benefit advice, better off calculations.
• Knowledge of strategies to maximise programme attendance and achievements.
• Knowledge of local labour markets, employer expectations, and inclusive recruitment practices.
• Strong teamworking skills with colleagues to enable progress, coordination and cover for illness, holiday etc when required.
• A desire to delivery quality services and meet compliance requirements.

Qualifications and Training

Essential

• CIAG Level 2 or be willing to work towards.
• Safeguarding training (or willingness to undertake)

Desirable

• Level 2 qualifications in English and Mathematics
• CIAG Level 3 or be willing to work towards.
• Full UK driving licence and access to a vehicle (communitybased delivery).

Attributes

• Empathetic, approachable, and committed to personcentred support.
• Resilient, proactive, collaborative and solutionfocused.
• Confident, engaging employers and promoting inclusive recruitment.
• Passionate about supporting young people to achieve their potential.
• Committed to equality, diversity, and challenging discrimination.

• Willingness to travel regularly between delivery sites across Lewisham and occasionally to Tonbridge for staff meetings or training.
• Enhanced DBS check (or willingness to undergo one).
• Commitment to equality of opportunity and to creating an inclusive service for all participants.