Administration Officer

  Tonbridge

The admin officer will be responsible for supporting the central administration function.

Vacancy Information

Vacancy Overview Gradient Arow experience, skills knowledge qualifications training & attributes Gradient Arow other role requirements and information Gradient Arow

Vacancy Overview

Undertaking a range of administrative tasks including, but not limited to:

  • Being the first point of contact for all incoming email and telephone enquiries, as well as direct referrals
  • Providing robust information, advice and guidance to all service users
  • Accurate and timely data-input across a range of systems including start and completion data across multiple projects
  • Completion of timely and accurate registrations, in accordance with Awarding Organisation requirements and internal quality processes
  • Exam invigilation, in accordance with Awarding Organisation requirements and internal quality processes
  • Liaising with Tutors/Teachers to ensure a seamless learner experience.
  • Tracking learner destinations.
  • To secure a location for any training course to be held when required.
  • Claiming certificates and sending to learners, gathering and collating learner feedback, following up on learner progression data
  • Using a range of Management Information Systems to include but not limited to: Solution9, PICS, The Apprenticeship Service, Learner Record Service, Surpass, OneFile, LARS and other awarding organisation platforms.
  • Ensuring course resources are available for the commencement of the course
  • Following up any referrals in a timely manner
  • Monitoring and managing mail boxes
  • Proactively contributing to team and organisational meetings and events
  • Being responsible for keeping accurate and up to date records, ensuring data protection and confidentiality policies are adhered to at all times.
  • Continuously reviewing systems, processes and procedures and implement improvements efficiently and effectively

Development

  • Being responsible for own professional development
  • Being involved in broader workings of the organisation (e.g. through involvement in working groups such as IAG standardisation meetings)

General

  • Undertake all duties in accordance with Runway Training’s policies and procedures with particular reference to Health & Safety and Equal Opportunities.
Employer

Runway Training

Apply & Send Your C.V.

Experience, Skills knowledge qualifications training & attributes

We would like the post holder to be able to demonstrate the following competencies to a high level and want to use these to the full in their work. This is more important than having a great deal or direct experience of the job content, and we will be looking for evidence pf the following competencies during the selection process, if you are shortlisted.

Professional experience, skills and knowledge

Essential

  • Some experience relevant to the role.
  • Willingness to learn and grow ability to contribute to the running of the projects. 
  • Effective oral and written communication.
  • Excellent Organisational and time management skills.
  • Computer literate – Word, Excel and presentation skills.
  • Team player with strong interpersonal skills. 
  • Self starter and resourceful.

Desirable

  • Experience of working in the skills and training sector.

Essential 

  • Level 2 qualifications in English & maths or the willingness to undertake them.

Desirable

  • Level 3 qualification or equivalent (A-Levels etc) (Essential).
  • Willing to undertake further qualification as part of self development.

Other Key Attributes

  • Flexible to change focus pending needs to individual learners.
  • Enthusiastic and energetic approach.
Apply & Send Your C.V.

Other Role Requirements and Information

  • Willingness to undertake travel when necessary.  
  • This role has been identified as requiring a disclosure and barring service (DBS) check.
  • Ability to set and work to deadlines
  • Calm, supportive and caring
Apply & Send Your C.V.

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