Learner Enrolment Co-Ordinator

  Croydon

The Learner Enrolment Co-ordinator is responsible for managing the enrolment process for individuals referred to our funded courses. This includes contacting referrals, booking one-to-one appointments, providing Information, Advice, and Guidance (IAG), and ensuring that learners meet the eligibility criteria. The role also involves obtaining all necessary evidence for Greater London Authority (GLA) funding and ensuring that the course is suitable for the learner’s needs. Additionally, the Learner Enrolment Officer will support the claims administration process as required.

Vacancy Information

Vacancy Overview

  • Contact referrals and schedule one-to-one appointments to discuss course options.
  • Provide Information, Advice, and Guidance (IAG) to ensure learners are well-informed and supported in their course selection.
  • Assess the eligibility of learners for funded courses, ensuring they meet all required criteria.
  • Obtain and verify all necessary documentation and evidence for GLA funding compliance.
  • Ensure the selected course is appropriate for the learner’s needs and goals
  • Accurately record and maintain learner information, ensuring all data is up to date and compliant with funding requirements
  • Assist with the administration of claims for funding when needed, ensuring all processes are completed in a timely and accurate manner.
  • Work closely with internal teams to ensure smooth communication and efficient enrolment processes.
  • Monthly reporting of data updating progress against KPI’s
  • Provide ongoing support to learners throughout the enrolment process, addressing any questions or concerns they may have.
  • Ensure learners feel supported and confident in their course selection and aware of their next steps.
  • Work collaboratively with referral partners to ensure smooth referrals and high-quality learner experiences.
  • Ensure that students learning needs are met through a wide range of support
  • Collaborate with various departments to ensure growth and development of the department.  This could include, approaching new businesses and creating marketing material
  • Any other reasonable office-based tasks
Employer

Runway Training

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Experience, Skills, knowledge, Qualifications, Training & attributes

The post holder should be able to demonstrate the following competencies to a high level and want to use these to the full in their work.  This is more important than having a great deal or direct experience of the job content, and we will be looking for evidence pf the following competencies during the selection process.

Professional experience, skills and knowledge

Essential

  • Willingness to learn and grow ability to contribute to the running of the projects
  • Being creative
  • To be compassionate and empathetic
  • Building and maintaining client relationships
  • Effective oral and written communication
  • Excellent organisational and time management skills
  • Computer literate – Word, Excel and presentation skills
  • Team player with strong interpersonal skills
  • Self starter and resourceful

Desirable

  • Experience of working in the skills and training sector
  • Experience in learner enrolment, customer service, or administrative roles, preferably within education, training, or skills development sectors is desirable
  • Previous experience working with funded programmes and knowledge of GLA funding requirements is desirable.
  • Experience providing Information, Advice, and Guidance (IAG) to learners or service users is an advantage.

Qualifications and Training

Essential

  • Level 2 qualifications in English & Maths or the willingness to undertake them

Desirable

  • Willing to undertake further qualification as part of self-development
  • Educated to A level standard, NVQ level 3 or equivalent

Other Key Attributes

  • Flexible to change focus pending needs to individual learners
  • Enthusiastic and energetic approach
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Other Role Requirements and Information

  • Willingness to undertake travel when necessary
  • This role has been identified as requiring a Disclosure and Barring Service (DBS) check.
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Runway Training Modern Slavery Statement

Runway Apprenticeships Limited trading as Runway Training wishes its learners and commissioners to be confident in the knowledge that we operate a zero tolerance approach to modern slavery and human trafficking, and we are working hard to ensure that these bad practises do not exist anywhere within our organisation or within in our supply chain.

Contact

190 High Street,
Tonbridge, Kent TN9 1BE
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