1. Response Times
Where possible Runway Apprenticeships Ltd will endeavour to respond to learner enquiries, queries or general requests for information as soon as possible. As with many businesses we do experience spikes in demand and, to that end, may find it difficult to respond immediately. We will however ensure that we will respond to all student’s requests within 2 working days.
2. Refunds Policy
We have a robust initial assessment procedure to ensure that ALL learners are on the correct course at the correct level. However, from time to time, we appreciate that situations occur that result in learners no longer being able to continue their studies. With every learner enrolment Runway Apprenticeships Ltd incurs considerable costs, therefore if notified of a learners intent to withdraw from the course within the first 28 days from sign-up payment we will refund the course fee minus a £50.00 administration charge. For learners withdrawing beyond the 28 day period refunds will be only be considered under special circumstances and an entitlement of up to 50% of the original course fee will be considered. Special circumstances: If a student is unable to study due to serious illness or other circumstances beyond their control, their course may be “frozen” until a set return date. In this case, a formal written request must be submitted to email@example.com. Runway Apprenticeships Ltd reserves the right to refuse such requests pending a decision by the Management Team. Where learners are no longer able to continue the Management Team will consider refunds of up to 50% of the original course fee based on the circumstances surrounding the reason for withdrawal.
3. Course Duration (Proposed)
Runway Apprenticeships Ltd’s full cost Functional Skills courses have a validation period of 1 year from the date of sign-up payment. For example, if a student makes a sign-up payment for a course on 01/02/2013, they must have sat their final exam by 31/01/2014 (1 calendar year) – failure to do so will result in students having to re-enrol and pay the course fees again. Runway Apprenticeships Ltd provides all the necessary resources for a learner to complete their course within this timeframe, so cannot be held responsible for any learners not completing within the one year period.
For any funded courses, the course end date will be stated on the holding deposit invoice. The learner must complete all coursework and sit their final exams on or before this date in order to be eligible to have their holding deposit refunded – failure to do so will result in your holding deposit contributing to learner registration and administration costs incurred during the duration of their course.
4. Cancellation & Rescheduling of Final Examinations
If a student needs to cancel an exam, they must submit a written request to firstname.lastname@example.org at least 48 hours before the scheduled activity is due to take place. Failure to do so may result in them being charged £25.00 to cover the costs incurred by Runway Apprenticeships Ltd.
5. Right of Refusal
Runway Apprenticeships Ltd reserves the right to refuse courses to a given student if this is deemed necessary by the Management Team. Any payments paid to date may be refunded in part as per the above refund policy but Runway Apprenticeships Ltd is under no obligation to explain why services cannot be rendered to the student in question.
6. Use of Contact Information
Runway Training will NOT pass your details on to any third party and will only use your information to contact you regarding your course and any future learning opportunities.
Runway Apprenticeships Ltd do not store credit card details nor do we share any financial details with any third parties.