Expert with Lived Experience Co-Facilitator/Trainer

Work to the NHS constitution values:

• Respect and dignity.
• Commitment to quality of care.
• Compassion.
• Improving lives.
• Working together for patients.
• Everyone counts.

The post holder needs to behave in ways that show they:

• Are supportive of colleagues.
• Value and respect others.
• Include and involve others in everything that affects them.
• Are trustworthy.
• Are committed.
• Communicate effectively and openly.
• Are transparent and open in their actions.
• Take pride in their work, team and organisation.
• Have integrity.
• Can take responsibility/accountability.
• Represent HEE and present a positive image when dealing with all stakeholders at all times.
• Have a positive outlook, energy, focus and enthusiasm.
• Are resilient, calm and professional.

Essential
The postholder will be supported to:

• Talk in front of people.
• Learn what needs to be said when delivering training.
• Show planning and organisational skills.
• Manage their time and their own workload.
• Work in a team.
• Motivate themselves.
• Support and build relationships with a range of stakeholders and colleagues.
• Consider different options.
• Have difficult conversations in a positive manner.
• Show positive customer/client focus and good customer care skills.
• Show good training communication skills.
• Act to help people feel comfortable.
• Communicate with other members of the training team as required.
• Pay attention to detail.
• Be flexible and adaptable.
• Manage competing priorities and change.
• Use computer programs.
• Be able to learn new ways of working.
• Travel to different training venues across the region.
• Understand their responsibility for health and safety.
• Be confident in explaining ideas.
• Support others to share their views.

Desirable
The postholder will:

• Have experience of presenting to audiences.
• Be confident in using digital online platforms such as Microsoft Teams.
• Be able to manage some pressure. At times the role may be challenging.

Essential:
The postholder will:

• Have lived experience of a learning disability or be an autistic person
• Be interested in delivering training to health and social care staff.
• Have an understanding of issues around confidentiality.

Desirable:
The postholder will have experience of:

• Working in a customer care environment.
• Reviewing and delivering training.
• Working with the health and/or social care sector.
• Working in a team environment and working together to deliver team goals.
• Managing competing priorities and tight deadlines.

Essential:

Good general level of education (GCSE or equivalent in English and Maths) or have lived experience of a learning disability or be an autistic person.

The postholder will work closely with a range of stakeholders across the region, including:

• Co-facilitators/trainers.
• Oliver McGowan Mandatory Training Team.
• Other training providers.
• Training delegates.
• Health and care workforce. For example, this includes doctors, nurses, receptionists, Carers, catering staff etc…
• Lecturers/trainers/facilitators.

Communication and Liaison:
With support and training, the postholder will:

• Communicate key information and issues.
• Be comfortable talking in front of groups of people.
• Be great at communicating and making people comfortable.
• Be reliable.
• Be trustworthy and able to keep information confidential. Help to promote the training, make people aware of it and encourage them to attend. Develop good working relationships with the rest of the team.
• Describe their lived experience to other co-facilitators/trainers and delegates.
• Help to create a supportive training environment.
• Communicate effectively and respectfully with delegates before, during and after the training.
• Provide training support to other co-facilitators/trainers and participants.
• Tell people about the Oliver McGowan Mandatory Training at events, giving information and instructions.
• Where necessary, inform trainers/co-facilitators and delegates of anything that may affect the programme delivery.
• Raise any issues with the delivery of Oliver McGowan Mandatory Training.
• Answer routine and non-routine questions from participants and co-facilitators/trainers, asking for help if needed.
• Help to promote the welfare of the Oliver McGowan Training Team and participants.
• Follow the rules and policies to keep people safe.
• Be able to work with other people to co-deliver the training as well as follow instructions.
• Regularly co-teach large groups of people from different professions and different workplaces.

With support and training, the postholder will:

• Work with other co-facilitators/trainers to deliver training sessions. The sessions will use a range of methods, including traditional training delivery, group discussions, and film.
• Take part in training and rehearsals to develop skills and confidence to deliver great training.
• Make sure that they are in the right place at the right time, and well prepared to deliver training sessions.
• Be professional, friendly and welcoming to people coming to the training.
• Work with the rest of the team to look at what is working well in the training and what could be improved.
• Work as part of a team to deliver the standardised package of training to delegates.
• Help to change training schedules and plans if necessary to respond to unexpected issues.
• Travel to training venues across the region.
• Work flexibly to deliver planned training sessions at evenings or weekends, with agreement.
• Attend meetings and training to develop relevant skills and knowledge and ensure consistent and high-quality delivery.

With support and training, the postholder will:

• Manage and prioritise their own day-to-day activities in line with the team workload, priorities and deadlines.
• Regularly reflect on their progress and share areas of concern to Oliver McGowan Mandatory Training Team as appropriate.
• Be a role model to new starters.
• Assist with the induction new co-facilitators/trainers, including providing information and demonstrations of processes and explaining their own activity.

With support and training, the postholder will:

• Review training feedback and discuss with the Oliver McGowan Mandatory Training Team, contributing suggestions for continuous improvement.
• Think of new ways to improve the delivery of Oliver McGowan Mandatory Training based on personal experience, lessons learned and training feedback.
• Share lessons learned and suggestions for improved ways of working/best practice with the rest of the team.
• Adapt to and adopt changes to work instructions and practices as and when they are suggested.
• Help to plan and organise the delivery of training sessions.
• Be part of the training team to develop new co-facilitators and trainers.
• Observe new members of the training team and offer supportive and constructive feedback to make sure the training is high quality.

What’s great about this post?

• Job satisfaction of seeing a task through from start to finish.
• The opportunity to learn new skills.
• The opportunity to deliver high quality training.
• Indirectly contribute to patient safety and to saving and improving people’s lives.
• Opportunity to interact with a range of internal and external stakeholders.
• Opportunities for self-development and training.

What other opportunities are available to me?

We’ll be committed to your training and development from day one.

When you join, you’ll receive a thorough induction.

Our learning and development strategy includes all the ways that we can support you to ‘shine’ and excel in your role and is open to our staff at every level in our organisation. It also includes Leadership and Management development and provides the opportunity to apply for funding to support personal development activity.

As you progress there will be opportunities to apply for other roles and promotion within Health Education England.

Other useful information

We are committed to implementing reasonable adjustments for people with disabilities.

The post may occasionally require some flexibility in working hours to cover the opening and closing of events and any associated travel.

Where travel is required it will be the postholder’s responsibility to make their own way to and from the event and to have the ability to transport necessary course material with them.