• Deputising for the Project Manager in their absence.
• Being a point of contact for all Runway and project partners
• Providing information and support to project staff both within Runway Training and in partner organisations where relevant and necessary e.g. participant eligibility and evidence collection, risk assessment, support plans, referral to call on / call off partners etc.
• Being the first point of contact for staff with queries regarding how to most effectively engage and support clients with their training needs.
• Ensuring that all policies and procedures are implemented effectively and efficiently
• Conducting regular meetings with the project team and other staff as appropriate
• Ensuring learners receive a consistent service with personalised learning & support plans and communicate any issues to the Project Manager and delivery staff
• Contributing to effective administration and delivery of the service
• Proactively contributing to team and organisational meetings and events
• Attending relevant meetings and feedback to the team
• Being responsible for keeping accurate and up to date records, ensuring data protection and confidentiality policies are adhered to at all times.
• Continuously reviewing systems, processes and procedures and implement improvements efficiently and effectively
• Monitoring the recording of information and prepare reports where required, e.g. monthly reports, quarterly reports etc.

Development

• Being responsible for own professional development with a particular focus on digital
• Being involved in broader workings of the organisation (e.g. through involvement in working groups such as IAG standardisation meetings)

General

• Undertake all duties in accordance with Runway Training’s policies and procedures with particular reference to Health & Safety and Equal Opportunities.

We want the post-holder to be able to demonstrate the following competencies and want to use these to the full in their work. This is more important than having a great deal of direct experience of the job content, and we will be looking for evidence of all the following key competencies during the selection process, if you are shortlisted

• People focused · Positive and enthusiastic
• Communication and influence · Teamwork
• Quality focused · Adaptable
• Problem solving · Creativity and innovation

Desirable

• Level 2 qualifications in English & maths or the willingness to undertake them

Essential

• Working with similar projects to support SMES and adult learners

Desirable

• Working on work based learning programmes
• Assessment and IAG processes with adult learners
• Completing training needs analysis with employers
• Working in a supply-chain/partnership set-up

Essential

• Excellent communication and organisational skills
• An ability to organise your own workload including the capacity to handle pressure and to be adaptable to changing or conflicting demands
• The ability to guide and support colleagues
• An ability to understand, implement and construct professional boundaries
• An ability to initiate and maintain constructive relations with clients, colleagues and other professionals from a wide variety of cultural and social backgrounds
• Good English, maths & ICT skills.
• Excellent IT skills (i.e. email, Word, Excel etc.)

Essential

• Knowledge of the complex needs of adult learners
• An understanding of the needs of employers when setting up work based programmes
• The ability to understand and communicate the monitoring, evaluation and service requirements of the project service

Essential

• Commitment to the practical application of Equal Opportunities and Environmental Sustainability
• Commitment to developing and maintaining a high level of service to colleagues, service participants, partners and other stakeholders.
• A positive, self-motivated and enthusiastic attitude to work and problem solving
• Excellent communication and influencing skills (i.e. written and verbal) through interagency liaison, meetings, groups, minutes, reports, proposals, providing feedback, appropriately sharing information or maintaining confidentiality as required, working towards mutually beneficial outcomes and maintaining excellent joint-working relationships
• Commitment to identifying solutions to problems and implementing them
• Commitment to actively contributing ideas and suggestions that improve quality of service
• Flexibility to work around the needs of the clients and staff, including evenings and weekends if required