• Deputising for the Managing Director in their absence.
• To be the point of contact for all project partners and take the lead on employer engagement, including business development and client management.
• Providing information and support to staff both within Runway Training and in partner organisations where relevant and necessary e.g. participant eligibility and evidence collection, risk assessment and support plans.
• Being the first point of contact for Runway staff with queries regarding how to most effectively engage and support learners and employers
• Ensuring that all policies and procedures are implemented effectively and efficiently
• Regularly having a presence in each location where project staff are based
• Conducting regular meetings with delivery staff and support staff as appropriate
• Ensuring learners receive a consistent service with personalised learning & support plans and are supported through periods of transition
• Coordinating the delivery of the service
• Line managing delivery staff
• Proactively contributing to team and organisational meetings and events
• Assisting in the recruitment, selection and induction of new staff as required
• Designing and delivering internal training, if required, to meet the needs of the team and the wider company
• Attending relevant meetings and feedback to the team
• Assisting with managing budgets and authorise financial transactions to agreed limits
• Being responsible for promoting, implementing, monitoring and reviewing quality standards
• Continuously reviewing systems, processes and procedures and implement improvements efficiently and effectively
• Monitoring the recording of information and prepare reports where required, e.g. monthly reports, quarterly reports etc.

Development

• Being responsible for own professional development with a particular focus on digital
• Being involved in broader workings of the organisation (e.g. through involvement in working groups)

General

• Undertake all duties in accordance with Runway Training’s policies and procedures with particular reference to Health & Safety and Equal Opportunities.

We want the post-holder to be able to demonstrate the following competencies to a high level and want to use these to the full in their work. This is more important than having a great deal of direct experience of the job content, and we will be looking for evidence of all the following key competencies during the selection process, if you are shortlisted

• People focused · Positive and enthusiastic
• Communication and influence · Teamwork
• Quality focused · Adaptable
• Problem solving · Creativity and innovation

Desirable

• Educated to degree level in any discipline
• A suitable professional qualification in management or the willingness to undertake one
• Level 2 qualifications in English & maths or the willingness to undertake them

Essential

• Working with employed learners in respect of training programmes

Desirable

• Working on work-based learning programmes
• Assessment and interview processes with learners and employers
• Developing work-based training solutions informed by training need analysis
• Demonstrable experience of managing a team located in diverse geographical locations
• Leading, inspiring, empowering and motivating groups or individuals
• Working in a complex, inter-agency service

Essential

• Excellent communication and influencing skills (written and verbal)
• Driven and focused with an understanding of KPIs and the ability to hit targets
• An ability to organise your own workload including the capacity to handle pressure and to be adaptable to changing or conflicting demands
• The ability to guide and support colleagues working with learners
• An ability to understand, implement and construct professional boundaries
• An ability to initiate and maintain constructive relations with clients, colleagues and other professionals from a wide variety of cultural and social backgrounds
• Good English and maths skills.
• Excellent IT skills (i.e. email, Word, Excel etc.)

Essential

• Knowledge of work based learning
• An understanding of digital skills training
• The ability to understand and communicate the monitoring, evaluation and service requirements of the project

Essential

• Commitment to the practical application of Equal Opportunities and Environmental Sustainability
• Commitment to developing and maintaining a high level of service to colleagues, service participants, partners and other stakeholders.
• A positive, self-motivated and enthusiastic attitude to work and problem solving
• Excellent communication and influencing skills (i.e. written and verbal) through interagency liaison, meetings, groups, minutes, reports, proposals, providing feedback, appropriately sharing information or maintaining confidentiality as required, working towards mutually beneficial outcomes and maintaining excellent joint-working relationships
• Commitment to identifying solutions to problems and implementing them
• Commitment to actively contributing ideas and suggestions that improve quality of service
• Flexibility to work around the needs of the clients and staff, including evenings and weekends if required
• In addition the post holder will also require a full driving license and the use of a vehicle, subject to the provisions of the Disability Discrimination Act 1995 and must be willing to undertake extensive travel across the LEP