IT Business Analyst Apprentice (Customer Service Specialist) – Hildenborough

RSK Business Solutions Ltd is a consultancy offering professional services in IT systems development both web based and mobile applications (iOS & Android), outsourcing, ICT management and business consultancy & training.

Vacancy Information

Vacancy Overview

This organisation is looking to recruit a new team member as a Junior IT Business Analyst. This role would be ideal for a great communicator who shows good attention to detail and is keen to learn about the different elements of the business.

This organisation is looking to recruit a new team member as a Junior IT Business Analyst Apprentice.

This will be a varied role working on bespoke IT projects for clients such as Mace, Hand Made Cake Company, National Grid, and Network Rail. The role would involve working amongst a global team and working with clients from all around the world.

In addition to this, the role would involve helping in the scoping & specification of new projects, delivery of the solution and the review & testing of the software developed and used by RSK and it’s clients.

Working week

Mon-Fri 08:00-16:30

Apply & Send Your C.V.

Responsibilities will include

  • First line technical support for our client facing software systems.
  • The role will include taking support calls and receiving emails, resolving the issue where possible, recording the calls and escalation to the relevant 2nd line development team.
  • You will be responsible for ensuring support issues are managed, including resolving where possible, escalated when needed, tested to ensure issue is resolved and calling client back to ensure all is working.
  • You will learn the business requirements of new development projects and test the beta systems against these requirements, including both web and mobile apps (phones and tablets).
  • Development of help and training files using screen capturing software.
  • Communicate with development team at an International location.
  • Help with the scoping of requirements using Agile methodology.
Apply & Send Your C.V.

Desired skills

  • Basic understanding of software development process and experience in academic IT projects.
  • Strong communication skills and a proven ability to effectively communicate on different levels
  • Able to multitask
  • Good attention to detail
  • Will be able to demonstrate good written English
Apply & Send Your C.V.

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