Course price £25
Packed with engaging and interactive content this online customer service training will equip anyone working in a customer-facing role with the knowledge to deliver excellent customer care.
Whether the Highfield Level 2 Customer Service e-learning course is used as part of the training for a level 2 customer service qualification or as a stand-alone training course for staff and managers, learners will understand what is meant by, and how to deliver, good customer service in your organisation.
From the basic principles of customer service to understanding and anticipating customers’ wants and needs, the course breaks information into engaging and interactive chunks.
The course is useful for staff, managers and apprentices working within any business. It may be useful for any learner looking to gain a recognised level 2 qualification in customer service.
This course will take approximately 1-2 hours to complete.
Our e-learning is available to use on multiple platforms such as tablets, PCs and laptops. All you need is an internet connection. Learners simply log on to the Highfield Learner Management System (LMS) and work their way through the course, along with the scenarios that provide them with real-life context.
Learners are assessed at the end of the course by multiple-choice questions.
Certification
Learners will receive a Highfield e-learning completion certificate, which is downloadable upon successfully finishing the course.
We offer Highfield E-Learning who make the most complex of subjects easier to digest through media and content-rich exercises that motivate and engage learners. All of their e-learning uses interactive exercises and gaming combined with media-rich content, interactive scenarios, and relevant photography and illustrations. Content is provided by industry-leading experts. What that means for our learners is stimulating and engaging content you’ll respond to and, most importantly, remember.
Key elements of Highfield e-learning courses are:
• interactive exercises/gaming
• media-rich content
• interactive 3D scenarios
• content provided by market leading experts
• relevant photography and illustrations
• multi-generational content and style
Runway Training have helped thousands of learners gain on-line qualifications and have excellent customer satisfaction and success rates. If this course might suit you then give us a call on 01732 402 402 or drop us an email for more information [email protected]
