This course is fully funded for eligible candidates
A professional for direct customer support within all sectors and organisation types. The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types.
You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems.
As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.
Advanced apprentices, with support and opportunities in the workplace, can progress onto:
Advanced apprentices may be able to progress in their careers to roles including Customer Relationship Manager, Customer Service Executive Officer, Customer Service Delivery Co-ordinator, Customer Service Team Leader, Customer Service Supervisors and Managers, Senior Customer Service Advisers or a wide range of other Customer Service related roles.
Pepenbury is a charity that provides high quality care and support for adults with learning disabilities and complex needs. We train our staff with the necessary skills in order for us to provide the best possible care and management in both Care and non-Care focused roles within the organisation. We have worked with Runway Training over the past year and are extremely impressed with the quality of the training, support and resources provided including the knowledge and expertise of all the staff that we have had the pleasure of working alongside. As an employer, Runway Training have provided us with the flexibility to up skill our staff across various departments including Care (both Residential and Domiciliary) through Health and Social Care programmes but also through Retail Management and Business Administration qualifications. All staff have been trained to an extremely high standard and Runway Training have worked collaboratively with us, the employer, to support staff through all aspects of their training. Their breadth of knowledge and quality of provision make Runway Training a leader in their industry and it is clear to see how they have achieved all of their current and past accolades. Their staff are all expert in their fields and it is evident that they pride themselves on professional conduct, which as a result provides highly knowledgeable and up skilled staff for our organisation; we cannot recommend Runway Training highly enough.
Lisa Mitchell
Pepenbury, Kent
