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Customer Service Practitioner Apprenticeship – Tonbridge

We are looking to for an individual who is gifted in the art of conversation, confident and loves market leading cutting edge technology. We want our customer service to be the very best that it can be, so we are looking for people who enjoy helping people, by simply letting them know you will do your very best to help them and when you have made a promise to a customer you will stick to your word.

We are a software development and support company, we are EPoS, Mobile Apps and cashless payment specialists. We support over 250 clubs and schools manage data and generate revenues from our fully integrated, open platform system and have been in the industry for over 20 years.

Roles will Include

  • Answering phones
  • Updating call records into CRM
  • Filing
  • Training on Hardware & Software
  • Equipment set up & Support

Skills

  • ICT – Microsoft Office & Typing Skills
  • Teamwork
  • Clear Communication Skills

 Required Qualification / Experience

  • GCSE grades above C

 Required Personal Qualities

  • Bright
  • Enthusiastic
  • Energetic
  • Tenacity
  • Enjoyment in helping others
  • Ability to multitask

 Training to be provided

  • Call Handling
  • Customer Service
  • IT Help Desk Service

Future Prospects

Progression to a higher level apprenticeship and possibility of a full time position at the company

Reality Check

You will be answering phones, assisting customers and data encoding

 

Salary:

£8,112.00 /year

Working week:

40 hours per week (Full-time)


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Copyright © 2019 Runway Apprenticeships Ltd – Company Registered in England 8957135

Call Us: +44 (0)1732 402 402
190 High Street,
Tonbridge, Kent TN9 1BE