Customer Service Practitioner Apprentice.

Vacancy Information

Vacancy Overview

About the Employer:

Domestic window cleaning on a large scale. We currently have 7500 active customers across the South East of England. We operate a franchising system and have 20 franchisees at present.

Short description of the vacancy:

Day to day administration and customer service for  the business.

Full description of the vacancy:

This is an excellent opportunity to learn and grow in a great office environment. We have a small team of experienced administrators that will work with you and assist in your development.

You will learn a vast and wide ranging number of tasks from day to day administration to the production and evaluation of management reports. A sample of duties include:

  • First point of contact with customers. Dealing with queries, taking customer payments & resolving issues
  • Interaction with office team members and operations team members
  • Use of varying methods of communication with customers and staff – email, text, telephone and social media
  • Administration of Direct Debit software and other customer payment method tools
  • Production of management reports
  • Importing of new customer records and scheduling
  • Using all Microsoft applications and company databases

Training to be provided:

Extensive training plan in all aspects of the business. Hands on training from Managing Director and fellow office staff where applicable.

Required Skills:

  • A Good knowledge of Microsoft Excel including cut, copy and paste
  • Working knowledge of Microsoft Word & Outlook
  • Use and general knowledge of computers (not just how you send an email)

Required Personal skills:

  • A Good telephone Manner
  • Confidence & Enthusiasm
  • Outgoing and Loyal
  • Thirsty to learn and absorb information

Required Qualifications:

  • 5 GCSE’s (or above) including Maths & English A-C
  • Preferably IT and or Business Studies GCSE or above

Things to consider:

  • Our office is rural so you will need transport to and from the office each day. Walking or public transport will not be suitable as we are on a busy road with no pavement.
  • You will be using a computer all day and phone
  • You need to bring your own lunch and snacks

Future Prospects:

Wage will increase as certain aptitude standards are attained in line with training plan. Progression in company possible as more knowledge and experience  is gained.

Other information:

This opportunity is unique as you will be learning directly from the Managing Director and founder of the company.

Salary

Weekly wage: £280.00

Working week

40 hours per week – 8.30am – 5pm.

Employer

EZY-CLEAN WINDOWS Ltd- Unit 3 Lested Farm Oast, Chart Sutton ME17 3SA

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© 2021 Runway Apprenticeships Ltd – Company Registered in England 8957135

       Contact Us
190 High Street,
Tonbridge, Kent TN9 1BE
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