Explore our full range of courses

Customer Service Practitioner Standard Level 2

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.

Business Administrator Standard Level 3

Business administrators have a highly transferable set of knowledge, skills and behaviours. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services.

Team Leader / Supervisor Standard Level 3

A team leader/supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals.

Customer Service Specialist Level 3

A professional for direct customer support within all sectors and organisation types. The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types.

Children, Young People & Families Practitioner Standard – Level 4

Working with children, young people and families, including carers, to achieve positive and sustainable change in their lives. As a practitioner you will be working with children, young people and families, including carers, to achieve positive and sustainable change in their lives.

Children, Young People and Families Manager Standard Level 5

Ensuring direction, alignment and commitment within your own practice, your team(s), your organisation and across partnerships to help children, young people and families aspire to do their best and achieve sustainable change.

Care Leadership and Management Level 5

This qualification provides learners with the knowledge and skills needed to effectively manage practice and lead others in adult care services.

Level 4 Award in Internal Quality Assurance

This qualification is suitable for you if you wish to obtain the Internal Verifier / Moderator role and quality assure assessors and assessment.

CSCS Card Course

Providing you have a CSCS card, employment opportunities are high and there is no better time to upskill. The CSCS course will help you to understand the Health & Safety regulations relating to the construction industry. At the end of the course you will be supported to undertake your CSCS card test at a local centre.

Covid-19 Secure for Retail

Returning to work and continuing our way of life is a growing concern among people many in these difficult times. Give them the confidence that they are protected.

Covid-19 Secure for Hospitality

Returning to work and continuing our way of life is a growing concern among people many in these difficult times. Give them the confidence that they are protected.

Covid-19 Secure for Working in Offices

Returning to work and continuing our way of life is a growing concern among people many in these difficult times. Give them the confidence that they are protected.

Awareness Of Mental Health Problems

This qualification is designed for anyone looking to develop their understanding of mental health and the problems that can cause mental ill-health.

Eligibility Criteria

• Aged 19+
• Lived in the EU for 3 years

ILM Level 3 Certificate in Leadership & Management

Take your career to the next level with our range of Online ILM accredited Leadership and Management courses. We know that our learners have busy lives and need a flexible solution that fits around them. With expert tutors, online delivery and payment plans it’s never been easier to get qualified and build your CV.

ILM Award in Leadership & Management + Lean Management Level 2

Take your career to the next level with our range of Online ILM accredited Leadership and Management courses. We know that our learners have busy lives and need a flexible solution that fits around them. With expert tutors, online delivery and payment plans it’s never been easier to get qualified and build your CV.