Contracts and Compliance Apprentice- Tunbridge Wells.

Town & Country Housing is an award-winning provider of affordable housing. Town and Country Housing are a regional subsidiary of Peabody Group. This is a fantastic opportunity to become involved in the exciting development, which brings together two strong organisations to deliver more much-needed homes in the South East.

Vacancy Information

Vacancy Overview

Short description of vacancy:

To work as part of the Contracts and Compliance Team to provide effective support for essential compliance issues such as gas servicing, electrical inspections and fire risk assessments. To provide an effective customer focused service.

Full description of vacancy:

A fantastic opportunity has arisen to join our Contracts and Compliance Team as an apprentice. The role would be to provide effective support for essential compliance issues such as gas servicing, electrical inspections, and fire risk assessments. As well as ensuring customer contact is achieved within set timescales, including telephone calls and responding to emails/letters. This will sit along side Runway’s Level 3 Business admin course where you would be learning 20% of the time.

Key Responsibilities:

  • To ensure customer contact is achieved within set timescales, including taking telephone calls and responding to e-mails/letters.
  • To process letters and provide standard written responses in line with the requirements of the Contracts & Compliance Team.
  • Produce accurate minutes of meetings.
  • Carry out effective filing of electrical inspections certificates & load onto Integrator.
  • To scan all electrical certs onto Smartdoc.
  • Deal with day to day repair enquiries received from the TCHG help desk.
  • Liaise with the lift & sewerage servicing contractors as necessary.
  • To participate in training, following identification of needs through a training needs analysis.
  • To ensure full compliance with the equality and diversity and GDPR regulations.
  • To participate in customer engagement and feedback with a view to continuous improvement.
  • To liaise with other departments/staff/outside agencies as appropriate.
  • Updating spread sheets and load orders and invoices onto IPOS.
  • General administrative support for the Contracts & Compliance Team.

General:

  • To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible.
  • Recognise, respect and promote the different roles and diversity of the individuals within the business.
  • To actively contribute towards key performance indicators and professional standards.
  • Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.
  • To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
  • To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge.
  • Attend and participate in training and other meetings and staff events as required.
  • Be an effective member of your team, presenting a positive impression of your section and the business.
  • This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.

Desired skills:

  • Good interpersonal skills and team player
  • Good written and verbal skills
  • Ability to analyse and manage information (Desirable but not essential)
  • Proficient IT skills
  • Good planning and organising skills
  • Good numerical and analytical skills (Desirable but not essential)
  • Enthusiasm to learn and develop.
  • Ability to produce letters and reports.
  • Ability to liaise with customers by letter and phone.
  • Good administrative experience or a keenness to learn.

Desired personal qualities:

  • Excellent time keeping and attendance.
  • Commitment to valuing diversity and equality of opportunity.

Desired qualifications:

  • Evidence of a good educational standard, including GCSE English/Maths or proven ability to work to this level.
Salary

£16,250 per year.

Working week

Monday- Friday 8:30am-4:30pm or 9pm-5pm.

Employer

Town and Country Housing, Monson House, Monson Road, Royal Tunbridge Wells, TN1 1LQ.

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