In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back.
Around 1.5 million people in the UK have a learning disability. An understanding of signs and symptoms of various conditions is essential for anyone working with individuals with learning disabilities.
By 2040, the number of people aged over 64 in Britain is expected to grow from 9.5 million to 15 million. The population is ageing, meaning more people will live with serious chronic illness and need end of life care.