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L2 Business Administration Apprentice (Customer Service Team) – Sevenoaks

Working at West Kent is about providing exceptional customer service, understanding the importance of really listening and acting flexibly, working with our customers to find solutions. If you are looking for a job with a purpose, where you will be supported to take responsibility and develop yourself, you can expect to work hard and be encouraged to have fun. We’re passionate about what we do, so if you think you can make that difference, take a look at the available jobs and apply to join us.

Job summary:

Providing administrative support to the customer service and planning team

We’re looking for an enthusiastic customer service planning apprentice to provide admin support to our customer services team. You will be responding to customer and staff enquiries to help support the delivery of our repairs service. You’ll have great communication skills, as you’ll be speaking to customers to confirm or reschedule planned appointments.

Throughout the apprenticeship you will be expected to complete all educational assignments and work training as required. You will gain real workplace experience and a range of transferrable skills.

Many of our apprentices have gone on to secure full-time roles in West Kent.

Skills required:

  • Basic ICT skills; Word, Excel, Outlook.
  • Good written and verbal communication skills

Personal qualities required:

  • Problem solving skills
  • Good communicator
  • Willingness to learn
  • Self-motivated

Qualifications required:

Grade A–C or above in Maths, English or equivalent qualifications

Reality check:

Desk based role in an environment where customers can demonstrate challenging behaviours. Almost all of the role involves using a computer and liaising with other departments and field engineers.

Salary:

£235.32 per week

Working week:

37 hours - Monday to Thursday 8.45am - 5.15 pm, Friday 8.45am - 4.45pm (One hour unpaid lunch)

Employer:

West Kent Housing Association

Closing date:

27.03.2020


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Tonbridge, Kent TN9 1BE